Returns Information

If you are not completely happy with your purchase you can return it to us in saleable condition* by post within 14 days of receipt. Refunds will be credited to the same method of payment in the interest of fraud prevention.

How to Request a Return

Beginning the returns process couldn't be easier. Simply email us at with your full name, order number and your reason for return. We will get back to you with instructions once your return has been authorised.

We request no items are posted back before the return has been authorised by us.


General Returns Information

If you are returning an item to us for a refund, then the cost of returning to item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or was faulty (providing we are notified of faults within 7 days of receipt).

Items are your responsibility until they reach us so we advise all items should be sent recorded delivery with proof of postage and relevant insurance. Return items can only be processed once they reach us. We are unable to refund items that are lost in transit.

In the interests of hygiene we do not offer exchanges or refunds on pierced earrings unless they are faulty. All returns must be unworn and in their original packaging otherwise we may not be able to process your refund.

Unfortunately we are unable to offer exchanges at this time. You will need to return the unwanted item to us for processing first and then place a new order.

* Saleable Condition - Please ensure the environment is free of smoke and any strong odours such as food cooking. We will be unable to accept the return of any item where there is evidence of these instructions have not been followed.